DIGITAL PRODUCTS RETURN POLICY

No Returns or Exchanges Policy

Due to the nature of digital products, all sales are final. We do not accept returns, exchanges, or provide refunds for any digital products purchased from our store.

Rationale

Digital products are delivered instantly and cannot be returned or "unused" once accessed. When you purchase a digital product, you are receiving immediate access to downloadable content that cannot be returned.

Exceptions

While we maintain a strict no-returns policy, we acknowledge the following limited exceptions:

  1. Product Not Delivered: If you did not receive your digital product after purchase (no download link, failed delivery), please contact our customer support within 48 hours of purchase with your order confirmation details.

  2. Corrupted Files: If the digital product you received is corrupted or otherwise technically defective, please contact our customer support within 48 hours of purchase with details about the issue.

Before You Purchase

To avoid dissatisfaction:

  • Review all product descriptions thoroughly

  • Check compatibility requirements for your devices/software

  • Ensure the product meets your specific needs

  • Contact us with any pre-purchase questions

Customer Support

If you experience technical difficulties with your digital purchase, please contact our customer support team at support@riothaute.com with:

  • Your order number

  • Date of purchase

  • Detailed description of the issue

We aim to respond to all inquiries within 2 business days.

License and Usage

Purchase of our digital products grants you a non-exclusive, non-transferable license to use the product. You may use, edit, and customize the template solely for your own business or personal brand purposes. This does not transfer ownership of the intellectual property rights.

Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.

Last Updated: May 16, 2025